Frequently Asked Questions

We’ve gathered together some of our most frequently asked questions, including queries about product support, servicing and spare parts. We pride ourselves on offering great customer service and the safest most ergonomic drum handling solutions. If you can’t find what you’re looking for in our FAQs, please contact us.

  • Yes, our products have a 2 year warranty on parts and 10 years of technical support.

  • We warehouse our inventory in Jessup, MD.

  • Unfortunately not, thought we do offer accessory products (not shown on our website) that may help in making our equipment perfect for your application.

    We’d be happy to discuss any drum handling concerns and advise on the most suitable STS equipment.

  • Yes, we stock many parts and can order anything that you may need.

  • We accept Master Card, Visa, and American Express.

    Credit terms are available for credit worthy companies.  All payments are in US dollars. 

  • Yes, we offer trail equipment on our drum trucks and drum lifters allowing you to try out the equipment before you purchase.

  • Yes, we offer a free Virtual Assessment Program.

  • We maintain a large inventory allowing us to ship the following day after receipt of your purchase order. Items in stock include drum trucks, cradles, lifters and lever bars. Rotators are not stocked and are built to order.

  • Upon receipt of your purchase order, we will send you an online invoice with a link to pay by CC. Your product will be shipped the following day and you will be provided with a tracking number.